- Our Philosophy
At Excellentia International Institute we believe in honesty, diversity and development. From inception, we remain committed to building and promoting a connected coaching community with genuine amities and networks. Our approach has always been to develop and provide first-class resources and training and then make them available to the general community and attract participation.
Whether you’re a student, graduate (alumnus), or even just a visitor on our website www.excellentiainstitute.com, you can be rest assured that all personal information you provide us with, will be handled with utmost respect and confidentiality. Your personal data will not in any way be shared, sold, or give-out to any third party outside Excellentia International Institute.
- The Data We Collect & How We Collect It
WHEN YOU VISIT OUR WEBSITE
Whenever you visit our website we take record of the pages you open and the actions you take. For example we can track the first page you opened and the page you visited last. We track and keep record of this information through our Cookies using programs such as Google Analytics.
When a visitor or client open our website to complete any form or subscribe to our newsletter, we collect their information like email address, password, telephone, and any other information and then store them in our database with a unique identification number.
WHEN YOU ENROL IN ONE OF OUR COURSES OR PROGRAMS
By enrolling with us you will have access to your programs and courses on or off-line.
When you share your profile information such as photo, social media accounts, website link or any other data on our webpage, your profile data will only be accessible by the institute coaches, graduates and other students but will not be viewable by the public.
We file your exchanges with trainers and other students through our website. We take record of all continuous assessment tests, audio recordings, solution to questions, and other materials submitted to meet the prerequisites of your course.
Communications and Support
Once a visitor or clients browse through our programs and courses, some data are automatically collected. The data collected include the following:
- System Data
We automatically collect technical data about your PC or device, like your IP address, type of device, type and edition of operating system, unique device identifiers, browser, browser language, domain and other system information.
- Usage data
We collect usage data on our website. This data comprises of the useful statistics about your dealings with us, time spent on landing pages, number of pages visited, time spent on the website, search word and feature used, click data, and date and time of data.
iii. Approximate Geographic Data
Using your IP address, we also automatically collect information about your geographical location. These include the name of country, city and geographical coordinates.
The above mentioned data is collected by the use of server log files and tracking technologies which are listed in the ‘Cookies’ section. We store this information and relate it with your account.
- Where We Store Your Data and How We Use It
All the information that you provide on our website are stored in the following third party databases – Bookeo, Mailchimp and Capsule CRM. We use this information to improve on the quality of our communication and service delivery. We make sure of providing the right service to the right person.
Student and Graduate Data
Student records are also stored in the following third party databases – WordPress, Accredible and Freshdesk. The records are use to provide excellent service to our students and graduates. They are also use to check completion rates and act in accordance with ICF Accreditation guidelines.
We use a direct payment gateway to complete all online transactions and this service is provided by industry recognized merchants. These merchants have access to your data. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Our transaction data is stored for as long as it necessary to complete your online payments. Once all transaction is completed, your data will be deleted.
- Consent & Security
The information you provide on our website for completing a transaction, credit card verification or to download a material is collected and use for that specific purpose only. And in case we need your personal information for any other purpose e.g for newsletter subscription, we will directly ask you for your consent and also provide you with the option to withdraw your consent at any time.
You can withdraw your consent by just clicking on the ‘Unsubscribe’ button at the bottom of every email we send to you. You can as well withdraw your consent by sending an email to email@example.com
Age of Consent
By using our site, it means that you are at least the age of majority in your province or state of residence and that you have given us your consent to allow any of your minor dependents to use this website.
Occasionally, we may need to release some of your personal information in order to act in accordance with legal requirements or to protect the rights, property and safety of Excellentia International Institute and our clients.
We may use your data for other purposes such as identifying user demands, for marketing statistics and to assist in meeting our customers’ needs. We may as well use the information you provide on our website to improve on our service. But in most cases we may make use of your data without any reference to your name or personal information.
All our third party service providers will have access, use or reveal your information only to the level that will enable them to perform the services they render to us.
At Excellentia International Institute, we do not sell or divulge any personal or customer information. We’ll never reveal your personal information to a third party except the information is required by the providers of services or products you have purchased, or to protect the rights, property and safety of our institute, customers or third parties and if mandatory by law.
To ensure your personal information is protected, we tag along the industry best practices and take necessary safety measures to ensure that your data is not lost, misused, altered or destroyed. We ensure your data is free from unauthorized access or inappropriate disclosure.
We make every effort to ensure that the security, integrity and privacy of your personal information used on our website are always maintained. Our security measures are updated from time to time to meet up with the current available technologies.
Cookies are messages or information sent to your web browser by the server of the website you visit. When cookies are stored in your browser it makes it easier for the site to identify you on your next visit.
If you would not like our website to send cookies to your web browser, adjust the settings of your web browser to delete or disallow cookies.
Please note that if you delete or disallow cookies, you may not be able to make use some or all of the features in our website. You may not be able to sign in, store your preferences, and some pages might not display well.
For further information, please kindly contact us at firstname.lastname@example.org