ECCP Privacy Policy

This Privacy Policy explains the collection, privacy and protection of personal information for users of our website, such information may include but not limited to their email addresses and browsing activity.

Our privacy policy is in compliance with the European Union General Data Protection Regulation (GDPR) which was established on 25th May, 2018.

  1. Our Philosophy

At Excellentia International Institute we believe in honesty, diversity and development. From inception, we remain committed to building and promoting a connected coaching community with genuine amities and networks. Our approach has always been to develop and provide first-class resources and training and then make them available to the general community and attract participation.

Whether you’re a student, graduate (alumnus), or even just a visitor on our website www.excellentiainstitute.com, you can be rest assured that all personal information you provide us with, will be handled with utmost respect and confidentiality. Your personal data will not in any way be shared, sold, or give-out to any third party outside Excellentia International Institute.

  1. The Data We Collect & How We Collect It

WHEN YOU VISIT OUR WEBSITE

Browsing Data

Whenever you visit our website we take record of the pages you open and the actions you take. For example we can track the first page you opened and the page you visited last. We track and keep record of this information through our Cookies using programs such as Google Analytics.

Profile Data

When a visitor or client open our website to complete any form or subscribe to our newsletter, we collect their information like email address, password, telephone, and any other information and then store them in our database with a unique identification number.

WHEN YOU ENROL IN ONE OF OUR COURSES OR PROGRAMS

By enrolling with us you will have access to your programs and courses on or off-line.

Profile Data

When you share your profile information such as photo, social media accounts, website link or any other data on our webpage, your profile data will only be accessible by the institute coaches, graduates and other students but will not be viewable by the public.

Course data

We file your exchanges with trainers and other students through our website. We take record of all continuous assessment tests, audio recordings, solution to questions, and other materials submitted to meet the prerequisites of your course.

Communications and Support

Whenever you reach out us for support or to table a complaint, we collect and keep all personal information and messages that you share. This information, that is, your name, location, IP address, email address, operating system etc that you have provided will be use to research and attend to your complain, adhering strictly to this Privacy policy.

AUTOMATED DATA

Once a visitor or clients browse through our programs and courses, some data are automatically collected. The data collected include the following:

  1. System Data

We automatically collect technical data about your PC or device, like your IP address, type of device, type and edition of operating system, unique device identifiers, browser, browser language, domain and other system information.

  1. Usage data

We collect usage data on our website. This data comprises of the useful statistics about your dealings with us, time spent on landing pages, number of pages visited, time spent on the website, search word and feature used, click data, and date and time of data.

iii.     Approximate Geographic Data

Using your IP address, we also automatically collect information about your geographical location. These include the name of country, city and geographical coordinates.

The above mentioned data is collected by the use of server log files and tracking technologies which are listed in the ‘Cookies’ section. We store this information and relate it with your account.

  1. Where We Store Your Data and How We Use It

Browsing Data 

All the information that you provide on our website are stored in the following third party databases – Bookeo, Mailchimp and Capsule CRM. We use this information to improve on the quality of our communication and service delivery. We make sure of providing the right service to the right person.

Student and Graduate Data

Student records are also stored in the following third party databases – WordPress, Accredible and Freshdesk. The records are use to provide excellent service to our students and graduates. They are also use to check completion rates and act in accordance with ICF Accreditation guidelines.

Payment Data

We use a direct payment gateway to complete all online transactions and this service is provided by industry recognized merchants. These merchants have access to your data. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Our transaction data is stored for as long as it necessary to complete your online payments. Once all transaction is completed, your data will be deleted.

  1. Consent & Security

Consent

The information you provide on our website for completing a transaction, credit card verification or to download a material is collected and use for that specific purpose only. And in case we need your personal information for any other purpose e.g for newsletter subscription, we will directly ask you for your consent and also provide you with the option to withdraw your consent at any time.

You can withdraw your consent by just clicking on the ‘Unsubscribe’ button at the bottom of every email we send to you. You can as well withdraw your consent by sending an email to contact@excellentiainstitute.com

Age of Consent

By using our site, it means that you are at least the age of majority in your province or state of residence and that you have given us your consent to allow any of your minor dependents to use this website.

Disclosure 

Occasionally, we may need to release some of your personal information in order to act in accordance with legal requirements or to protect the rights, property and safety of Excellentia International Institute and our clients.

We may use your data for other purposes such as identifying user demands, for marketing statistics and to assist in meeting our customers’ needs. We may as well use the information you provide on our website to improve on our service. But in most cases we may make use of your data without any reference to your name or personal information.

Third Parties

All our third party service providers will have access, use or reveal your information only to the level that will enable them to perform the services they render to us.

At Excellentia International Institute, we do not sell or divulge any personal or customer information. We’ll never reveal your personal information to a third party except the information is required by the providers of services or products you have purchased, or to protect the rights, property and safety of our institute, customers or third parties and if mandatory by law.

Security

To ensure your personal information is protected, we tag along the industry best practices and take necessary safety measures to ensure that your data is not lost, misused, altered or destroyed. We ensure your data is free from unauthorized access or inappropriate disclosure.

We make every effort to ensure that the security, integrity and privacy of your personal information used on our website are always maintained. Our security measures are updated from time to time to meet up with the current available technologies.

Links

This website may contain links that lead to third party websites. These links are intended for your expediency only. But we are not responsible for the privacy policies of the third party websites. We encourage users to always go through the privacy statements of every other websites that collect personal information. This privacy policy is only applicable to the information collected by this website.

  1. Cookies

 

Cookies are messages or information sent to your web browser by the server of the website you visit. When cookies are stored in your browser it makes it easier for the site to identify you on your next visit.

How We Use Cookies

We use cookies on this website to create a personalized experience for our visitors and customers. Cookies help us in the use of Google Analytics. We use tracking pixels to measure and monitor the performance of our site and also to track the source of our website traffic. And occasionally, we use remarking pixels from Google and Facebook to assist in customized and targeted follow up advertising.

Delete Cookies

If you would not like our website to send cookies to your web browser, adjust the settings of your web browser to delete or disallow cookies.

Please note that if you delete or disallow cookies, you may not be able to make use some or all of the features in our website. You may not be able to sign in, store your preferences, and some pages might not display well.

For further information, please kindly contact us at contact@excellentiainstitute.com